Terms and conditions

Who we are

That Was Then supplies the extension. Contact support@thatwasthen.dev. Stripe sells paid plans as merchant of record through Stripe Managed Payments, so checkout, receipts, tax and payment processing run under Stripe’s terms.

Using the extension

Use the extension only with an account you own or are authorised to manage, and comply with the law and with the terms of the platform you are cleaning. You must be 18 or over to buy a plan.

Platforms may challenge, limit or suspend accounts that take many actions quickly. The extension pauses when a platform signals a limit, but it cannot stop a platform acting on your account. You use it at that risk.

The extension is not affiliated with, endorsed by or operated by Facebook, Instagram, X or their owners. Supported platforms, categories and controls can change when a platform changes its website. Nothing in these terms limits a consumer right that the law does not allow to be limited.

What a scan does and does not tell you

A scan covers the activity readable through the supported platform interface. A partial or interrupted scan is not a complete account record. A submitted deletion counts as confirmed only when the platform control is observed changing or a later read verifies the item is gone, and submitted and confirmed counts are reported separately for that reason.

Destructive actions

Review the account, categories, dates and items before confirming. Export or keep anything you might need first. Deletion can be irreversible, and nothing here can restore activity a platform has removed. Stop if verification remains inconclusive or an item fails.

Payment activates the plan. Where deletion consent is required, deletion remains locked until that consent is recorded after payment. Recording it permits access to paid deletion. It does not delete anything. You return to the extension, review the selection and separately confirm the destructive step.

Plans

Three plans, and each unlocks the whole product on every supported platform and category enabled at the time of use: monthly at £9.95, yearly at £69.95, and lifetime at £99.95 once. Monthly and yearly renew until you turn renewal off. Lifetime has no renewal.

Checkout states the currency, tax treatment, amount charged, billing interval and renewal price before payment, and that order summary governs the purchase if it conflicts with anything here. Lifetime means access for as long as the paid product is provided. It does not mean the purchaser lifetime, and it is not a promise that the product runs forever or that every platform stays supported.

Cancelling and refunds

Where deletion consent is required, after payment you are shown an immediate-access and 14-day cancellation-right acknowledgement. You actively select Continue before deletion can proceed. We record the exact deletion-consent statement, its wording version and time against the governing purchase. That action is separate from confirmation of any deletion.

Turning off renewal stops the next charge and leaves access live until the paid-through date. It does not refund the current term. If you request a refund before any deletion has started under that paid term, we will give a full refund. Once deletion has started, voluntary change-of-mind refunds are not offered, without limiting statutory rights. A full or partial refund of a lifetime purchase ends the matching access on the next access check. A refund of a monthly or yearly payment does not by itself end access; access follows the subscription’s status and paid period. If the subscription ends, its associated access ends. A dispute suspends the disputed access while the bank decides. Access revoked for that dispute is restored when funds are reinstated or the dispute is won, provided the paid term remains valid and access has not ended for another reason.

Your statutory rights are separate from any of that. Paid functionality has to match its description, be of satisfactory quality and be fit for a purpose we accepted, on a discounted purchase as much as a full-price one. Where it is not, repair or restored access comes first, and a price reduction, which can be a full refund, follows if that is not possible in reasonable time. One platform refusing one item does not make the product faulty. Diagnostics, screenshots and access to a social account are never required to exercise a statutory right. Email support@thatwasthen.dev for support or to exercise a statutory right.

Restoring a purchase

The purchase is bound to the installation that opened Checkout. A different installation can restore access using a single-use code sent to the checkout email. Restore links that installation to the original purchase rather than copying it, so changes to that purchase’s access apply across linked installations. Losing the email may make automatic restore impossible.

Platform changes

Platforms control their own interfaces, rate limits and whether they accept an action, so not every selected item will always be found or removed. A platform, category or deletion function can be paused when continuing would be unreliable, unsafe or unlawful. Paid access needs an occasional check. A refunded lifetime purchase, a dispute, a suspended or ended subscription, or expired access can stop new or resumed deletion.

Liability

Liability is not excluded where excluding it would be unlawful, including for death or personal injury caused by negligence, for fraud and for rights that cannot legally be excluded. This is a consumer cleanup tool, not an archive, a legal compliance service or a records system, and keeping what you need before deleting it is your responsibility. Subject to that, there is no responsibility for a loss that was not reasonably foreseeable when the contract was formed, or for business loss arising from personal use.

Intellectual property

The software, branding and documentation belong to us or our licensors, and using the extension is a personal, non-transferable right for the duration of your access. No ownership of the software passes to you, and no ownership of your social activity or exports is claimed here.

Privacy

What stays on your device, what the service receives and how long it is kept are in the privacy notice. Social content, handles, item IDs, selected dates and deletion counts do not enter the payment or restore system.

Changes

We may change these conditions for future use or purchases as the product and the law change. A price already paid is never changed retrospectively. Changes do not reduce statutory rights.

Consumers keep the mandatory protections and court rights of the country where they live.